Updated: 9th of November, 2014.
Ruby Royal is one of the rare USA-eligible casinos capable of giving you a great first impression due to its slick website. Sometimes I wonder why online casino sites fail to put more effort into creating a high-quality website experience since it's the first thing a customer sees and, quite obviously, you want to make it a good one. Ruby Royal gets it.
Ruby Royal runs on Rival Gaming software, which is one of top casino software providers available based on quality. They have solid downloadable, instant-play and mobile software with exciting games, although Ruby Royal's game selections is smaller than usual (80+ games for desktop, 13+ games for mobile) and the jackpots are lower (while some US online casinos have more than a million dollars in jackpots, Ruby's biggest jackpot at the time of writing is a little over $80,000).
You have two welcome bonuses to choose from - the difference between these Ruby Royal bonus offers is that some are a better fit for certain games and deposit amounts.
The 300% welcome bonus up to $3000 is their biggest one, and it qualifies for both slot machines and table games. The wagering requirement for the bonus is 30 times for slot and table games (roulette being the exception with 60x wagering requirement), which is a standard bonus requirement among US online casinos, although there are easier bonuses as well.
The other Ruby Royal bonus requires no deposits. You get 888 free bets (30 minutes of free play) and you can play slots and table games (including roulette) with the bonus money. The wagering requirement for this free bonus is 40 times, so it's more difficult to clear than the deposit bonus (this is always the case with no-deposit bonuses).
You get a 888 free bonus to play with for 30 minutes, when the time runs out, you'll have the option to claim up to 100 of your winnings as a deposit bonus. At the second stage you will need to make a min deposit of 25$ and you will start playing with up to 100 + your deposit.
Ruby Royal Mobile Casino
There are a few casinos in the US that do mobile well. Ruby Royal, thankfully, is one of them. The Ruby Royal mobile casino experience is great. It's not the best mobile casino in the world - and there are even some US casinos that do it better - but nevertheless Ruby Royal is a high-quality casino on mobile and gives you a good playing experience.
The mobile software has less games than the full version (80+ games). To be precise, the mobile version has six 3-reel slots, four video slots, blackjack, american roulette and european roulette. Video slots load slow (which is quite understandable since they require more) but gameplay speed is smooth (not too fast or slow so you have time to enjoy the excitement).
My favourite Ruby Royal mobile game is Jolly Rogers Jackpot since I like pirate themes but also because it awarded me with my biggest win. The only game that was laggy for me (and I tried them all) was Firestorm 7.
Unlike some other casinos, Ruby Royal's games have pleasant music.
One detail that bothered me was that there's no "forgot password" option on the mobile interface - I had already registered at Ruby Royal and couldn't remember the password so I had to go to the desktop interface, start the instant-play software and only then could I reset my password.
You can reach Ruby Royal's customer service via live chat, e-mail and phone. I used the live chat option because it's usually the most convenient and it worked just like it should: I got my answers fast and they even gave me a special $20 no-deposit bonus to play with (it never hurts to ask).
I can only recommend these guys after the customer service experience.