Top-Ranked Casino Software
It would be difficult to find an online casino with more experience than Jackpot City - after all, they've been in the online gambling business since 1998, which by itself shows that they know the ins and outs of operating an online casino and - most importantly - how to keep their customers happy.
Jackpot City operates on Microgaming software. Microgaming is a well-known and highly respected online casino software provider with the biggest progressive jackpots online (the Mega Moolah jackpot is often well into millions of dollars). Jackpot City has over 200 casino games and counting, some of the most popular being slot machines such as Major Millions, King Cashalot and Fruit Fiesta.
Furthermore, Jackpot City works on both Windows and Mac, has a downloadable and a no-download version of their casino and is mobile-friendly as well (iPads, iPhones, Blackberrys and Android devices work seamlessly at Jackpot City).
I'm confident you'll be happy with a software that's been in popular use ever since 1998.
Fair Games (with Proof)
While most online casinos claim to payout x% on average or just publish no information about their payouts at all, Jackpot City's monthly payouts are made public by eCogra, an online gambling testing agency. Instead of being in the dark about the fairness of Jackpot City's games (because win or lose, you have no way of calculating an online slot machine's house edge unless you have some "inside" information), you can see their monthly payout percentages yourself.
Note: "Payouts" tell you the absolute percentage of money that Jackpot City has returned to its customers out of each bet on average; "Paybacks" tell you the theoretical percentage and cannot be influenced by huge jackpot wins (or long periods of time with no jackpot wins). Since eCogra publishes payouts, you need to look at the percentage for several months in order to get a realistic idea of the casino's theoretical return ("payback").
Customer Support That's Easy to Reach and Friendly
You have several ways of contacting the customer service at Jackpot City: live chat, e-mail and phone. I've tried to the live chat option a few times during my time there and there's always been a customer service representative available within a couple of minutes (I just tried it and was serviced within five seconds). They even have toll-free numbers for customers from 10 different countries - that's quite a feat considering that most online casinos have no phone support at all.
The website and software have been translated into 16 languages.
A Plethora of Deposit Options
All you need to know about Jackpot City's deposit options: you'll find one that suits you. The list of deposit methods available at Jackpot City is exhausting, but to name a few: VISA, Mastercard, Neteller, Skrill, Click2Pay, eChecks, bank transfers, etc.
Jackpot City has informed me that most of their withdrawals are processed within 48 hours which is an acceptable cashout time to say the least.
Jackpot City processes money transactions in co-operation with Datacash Ltd., a company that's been in business since 1997.